FAQ

Vermeil is the type of plating we use when applying thin layers of 9ct yellow or rose gold to a sterling silver (925) or argentium silver (935) piece. Our plating is of very high quality as we apply three layers of plating and lastly add an anti-tarnish layer to prolong the lifespan of the plated jewellery piece.

Plated jewellery is less costly than 9ct solid gold and is not suitable for everyday wear. If you would like to have an “everyday” jewellery piece, we recommend silver or 9ct solid gold. Plating does not last forever and will wear away. In general plating lasts as long as you allow it and how you take care of the jewellery piece (see our care instructions, also included in every parcel). Some plated pieces can last very long, and others only for a short period of time.

We do offer the option to replate your jewellery purchased from us; R500 for your first replating, thereafter R600 per replating procedure. This amount excludes courier charges.

To order your plated jewellery piece, please select the drop down “metal” to choose either rose gold plated or yellow gold plated. Please note that having plated pendants loosely fitted to the chain (these pendants fall over each other when worn) will accelerate   the fading of plating as friction occurs between the pendants. Having the pendants attached to the chain will minimize fading. If you would like us to rather attach the pendants, please leave us a note with your online order.

Yes, our pieces are made of 925 Sterling Silver and 935 Argentium Silver.

We offer a safe and secure checkout option via Payflex which allows you to shop now and pay now or shop now and pay later. Kindly click on the link below for more info on the Payflex payment options

https://payflex.co.za/shopper-faqs/

We mainly use The Courier Guy as our form of delivery. We deliver anywhere in South Africa, door to door.

Delivery is R140 to anywhere is SA.

If an order is placed and we do not have stock of the specific jewellery piece, a refund will be processed from our side. We will be in touch via email and your refund will be processed as soon as possible. Kindly allow 7 working days for the funds to reflect.

We do not offer any refunds or returns on any unwanted jewellery pieces. No exchanges on pieces will be allowed as pieces are made to order.

We offer a 10 day warranty on all of our silver and stainless steel pieces from the day of purchase. This warranty covers manufacturing faults/defects for example faulty clasps or jumprings that open up or incorrect item received. We will repair/replace the piece after thorough inspection and communication to the client. Shipping costs for collection and delivery will be communicated to and covered by the client.

The following will void the 10 day warranty; broken chains, tarnishing/blackening of the chains and pendants, scratches, faded plating, incorrect engraving, incorrect sizing, unwanted pieces ie. Incorrect order placed, buyer’s remorse. Lily Lane Jewellery cannot be held responsible for jewellery that has been damaged due to carelessness (see our care instructions) and wear and tear.

Wear and tear refers to chains/pendants hooking onto objects and breaking/opening and bending of the chain links, plating that fades under circumstances of wear (refer to care instructions), blackening of pendants and chains under normal oxidation processes, skin acidity levels, etc. Chains are extremely delicate and should be handled with care.

Our pieces are of high quality, parcels are packed with the utmost care and is wrapped in thick bubble wrap to avoid damages whilst with the couriers.

Please reach out to us at any time with any queries.

Please note engraving is case sensitive. When you place an order, enter the engraving exactly as you want it to appear (lowercase/uppercase etc). Engraving font will be the same as indicated in the product pictures.

You can, but we do not recommend it as soaps, oils, chlorine in the water and salts can induce tarnishing as well as fade plating and affect the look of your jewellery. We encourage you to remove any jewellery before a shower, swim or bath. Jewellery needs to be wiped, polished often.

Yes you can. You can even plate your silver Lily Lane piece, if you would like. Please note that we cannot magically turn the piece back to silver. Please reach out to us for re plating, together with a photo of your necklace, then we will get back to you ASAP with a quote.

Pricing for replating is R500 for your first replating, there after R600 per replating procedure. This excludes courier charges.

Oxidation is the discoloration or blackening that occurs on a piece of jewellery.

Oxidation is a natural process. Certain metals in the silver, mostly copper, interact with the environment that cause a jewellery piece to oxidize. Your jewellery piece can also oxidise when in contact with chlorinated water.

All silver will oxidize over time and under the right conditions.

The amount of oxidation that occurs on an individual piece of jewellery depends on many factors including how detailed the jewellery is combined with the habits and care of the person who wears the jewellery. Oxidation is not a manufacturer’s defect or fault.

Sterling/Argentium silver can oxidize, turn black or discolor due to:

• An individual’s body acid. Your jewellery may be at a higher or earlier risk if you enjoy drinking or eating foods that are high in acid like; coffee, wine, fruit juices, oranges, tomatoes, vinegar, pickles, etc.
• Prescription drugs. Certain medications like anti-depressants, sulfa drugs, some antibiotics or even multivitamins can interact with or change a person’s body chemistry.
• Cleaning products and chemicals. Direct contact with bleach, ammonia, acid, alcohol, chlorine, etc. will cause a chemical reaction to the metals of jewellery.
• Menopause. Woman in menopause can experience body chemistry and hormonal changes that make oxidation more possible while their body adjusting.
• Extremely moist skin. Some people can have physiological or metabolic states that stimulate excess moisture and perspiration (sweat) even without purposeful exercising. Especially moist skin can interact with the 7.5% metals with a green skin staining.

Please have a look at our care instructions on how to clean your jewellery, alternatively please pop us a mail and we can clean and polish the piece for you.

Yes they are, some earrings are hollow as earrings that are bigger should be lightweight. Other earrings are solid. The same goes with our pendants and chains. Our 9ct rose or yellow gold pieces are imported from Italy and are of very high quality. All our 9ct gold pieces will have the stamp of either 9ct or 375.

We do offer a 3 month warranty on our 9ct gold pieces. This is for the first 3 months after purchase. This warranty applies to repairs on the piece (if repairable) free of charge unless damage to the piece/wear and tear was caused by the client. Wear and tear includes breaking of chains or earrings and oxidation Warranty applies to manufacturing defects only, for example clasps that do not close properly. Pricing will be communicated to the client for repairs to be done, as well as courier fee for collection and delivery. Please note that we cannot be held responsible for wear and tear on any jewellery piece. Chains are extremely delicate and need to be handled with care.